Areca FAQ System - Q10091106 - ARC-1880i Firmware 1.49 data:2011-02-18 with 4U x 36 bay Chassis Supermicro Chassis SC847E16-R1400UB: 24 bays in the front, backplane with LSI 2x36 SAS Expander and 12 bays in the back, backplane with LSI 2x28 SAS Expander. Plug in the front backplane only, sees all disks in the front and plug in the back backplane only, sees all disks in the back. But if I plug in both the front and the back, only sees the disks from the front backplane, and all disks from the back are missing.

Q10091106 - ARC-1880i Firmware 1.49 data:2011-02-18 with 4U x 36 bay Chassis Supermicro Chassis SC847E16-R1400UB: 24 bays in the front, backplane with LSI 2x36 SAS Expander and 12 bays in the back, backplane with LSI 2x28 SAS Expander. Plug in the front backplane only, sees all disks in the front and plug in the back backplane only, sees all disks in the back. But if I plug in both the front and the back, only sees the disks from the front backplane, and all disks from the back are missing.

This is the problem from SuperMicro put those backplane same logical enclosure ID. We have fixed this issue on the latest version firmware.

Tags: ARC-1880i, firmware, SAS

Last update:: 2015-08-25 04:09
Author:: Simone
Revision:: 1.1

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Q10011101 - The ARC-1880ix-24 doesn’t work on an Intel S3000AHV PCIe 1.0a x8 bus. The controller showed its BIOS during boot, windows couldn't find it. It was also weird that pressing TAB/F6 during the raid BIOS had no effect.
Q10021101- I’m trying to compile the areca SNMP MIBs (any version) into HP-SIM. It is not possible for me. In my opinion the dependency MIB is missing.
Q10031101-My Solaris 10 system has no floppy drive. I want to use the driver update during install, so I can boot from the RAID array. I extracted the floppy image (ARCMSR.DD) and burned the DU folder onto a CD. When I try to use this CD at the option 5 Apply driver updates, Solaris says "extracting software in /dev/dsk/c0t0d0p0" but does not install any package.
Q10041101- Will support for 3TB hard drive be added in the next 3Gb/s SATA/SAS series RAID FW release?
Q10051101- Are there any known compatibility issues with the ARC-1880 and the Seagate 10k4 600GB SAS drives?
Q10061101- I've been trying to install the ArcHTTP software in Windows 2k8 R2 but continue you receive a Java error during the installation. The error is "javaw.exe has stopped working".
Q10011103 - I have a new dual Xeon server based on SuperMicro X8DTH-iF motherboard where I have installed one Areca ARC-1222. I am trying to install Windows 2008R2 64Bit, using both the CD-ROM Device Drivers (Storport) and the site driver. On both case after loading the driver I can read the partitions, but I cannot install the Operating System on it. The operating system report the following error: Windows is unable to install to the selected location Erorr: 0x80300001.
Q10021103 - Is there a problem known with the Alert By Mail feature? I have set all the parameters but do not receive an e-mail.
Q10031103 - We has tested the ARC-1880 with battery by pulling power during write to the RAID. In this case, the Areca BIOS fails to load on the following power up, so the NVS content cannot flush to restore the RAID data.
Q10041103 - I have several Western Digital hard drives WD1002FAEX. This drives are SATA-II and SATA-III compatible but my ARC-1680ix-24 connects to this drives at SATA-Il speed. Is there any setting that I can use to force the controller to connect at SATA-II speed?
Q10051103 - We have problems with the new Linux driver (arcmsr.1.20.0X.15-100729) for the raid controller ARC-1880. Our system is Linux debian 5.07 (lenny) amd64. Build the driver agains the XEN kernel (2.6.26-2-xen-amd64) we got following errors on boot time: arcmsr0: dma_alloc_coherent got error arcmsr0: arcmsr_alloc_ccb_pool got error
Q10061103 - Using ARC-1680LP with Supermicro SC216E1-R900UB, it displayed the following messages. "E3 5V Under Voltage", "E3 12V Under Voltage", "E3 5V Recovered", "E3 12V Recovered"
Q10011106 - We have a ARC-1880ix-16 card that is giving strange behavior. If we shut the machine down for a lengthy period of time, says 30 minutes or more, the next time it comes up, it doesn't see the Areca card. Instead, do a lspci shows a Megaraid controller. 06:00.0 Mass storage controller [0108]: LSI Logic / Symbios Logic LSI MegaSAS 9260 (rev 05) After a reboot, it shows this correctly 06:00.0 RAID bus controller: Areca Technology Corp. Device 1880 (rev 05)
Q10021106 - I am trying to expand a volume on ARC-1220. I added a disk to the raid set. The raid set now says degraded and IDE channel shows fail.
Q10031106 - I am having problems daisy chaining these SAS Enclosures to ARC-1880 RAID card. If only one enclosure is hooked up from the external rear SAS it works great, but as soon and I shutdown and connect another enclosure daisy chained to the first, it just times out and reboots over and over while saying waiting for f/w to become ready.
Q10041106 - Pull out a drive that was failing. Replace it with a better drive of the same capacity. Hot spare immediately became part of the raid set. New drive immediately became a hot spare. Volume State is listed as 'Need Rebuild', but nothing appears to be happening.
Q10051106 - I have a Mac Pro 10.6.7. Model 3,1 (3.2 GHz, dual). Ever since installing the Arc-1880ixl, it will not awaken from sleep. It freezes in the sleep mode and needs to be hard restarted.
Q10061106 - We have a problem during the installation of the drivers for the ARC-1210 on an ESXi 4.1.0 server. Following your instructions included in the read-me file of the driver package we use the Vmware vSphere CLI. The command "perl -vihostupdate …" returns the following error message: "This operation is NOT supported on 4.1.0 platform."
Q10071106 - When we have installed Internet Explorer 9 on Windows Server 2008R2, ArcHTTP 1.83 does not start correctly. When we downgrade to IE8 everything works fine.
Q10081106 - When I boot the OpenSUSE 11.4 xen kernel I got the following error: >arcmsr6: dma_allow_coherent got error.
Q10091106 - ARC-1880i Firmware 1.49 data:2011-02-18 with 4U x 36 bay Chassis Supermicro Chassis SC847E16-R1400UB: 24 bays in the front, backplane with LSI 2x36 SAS Expander and 12 bays in the back, backplane with LSI 2x28 SAS Expander. Plug in the front backplane only, sees all disks in the front and plug in the back backplane only, sees all disks in the back. But if I plug in both the front and the back, only sees the disks from the front backplane, and all disks from the back are missing.
Q10101106 - We just bought 11 x AS -1022G-NTF and added all of them a ARC-1212 on the riser card. What’s really strange is that the RAID boards run always during the POST (we can access to the firmware, build a RAID array, etc…) but when we are into OS, the system don’t see the RAID card !
Q10111106 - I'm currently testing Mac OS X Lion on my MacPro4,1 w/Areca ARC-1212. There is a severe Problem with the ArcMSR.kext shipping with both Developer Preview 3 and the latest Developer Preview 4 (11A480b): Each RAID Volume on the areca controller is detected under LUN 0 and LUN 1 and mounted twice, which of course causes severe file system corruption.
Q10121106 - Can we use the i-RAM on your SAS RAID adapters?
Q10011107 - When the upgrade FreeBSD 8.2 Stable kernel tries to boot, it panics with MTX duplicated use at arcmsr.c:2093. This is with the most recent driver imported in 8.4 on 06/06/2011. A kernel of 26-feb-2011 has a previous version 1.20.00.19 does not have this problem.
Q10021107 - I am having an issue with an Arc-1880x connected to a Dell MD1000. The issue is that the controller sees the disk shelf itself but not the disks inside of the shelf. One time the RAID card saw there are disks in the shelf. I created a RAID set, but when I rebooted the server, the RAID controller once again could not see any disks.
Q10031107 - We are trying a RAID recovery software for an Areca RAID 5 array, it has 4 options for parity distribution: Left symmetric, Left asymmetric, Right symmetric, Right asymmetric or Parity delay (1 or higher).
Q10041107 - The Seagate Constellation drive is a 6Gb SAS drive. Will this drive work with the ARC-1680-ix-12 on HP DL385 G5? I'm getting a "No IDE Drive" at the BIOS level?
Q10051107 - I have a FreeBSD dist named FreeNAS with 7.3 kernel and seems that this kind of OS is compatible with ARC-1880 series but the OS can't see the areca raid controller and the Disk.
Q10061107 - We are using your command line interface cli32 to monitor the state of the raid array. It works fine in most cases. When I try to launch the cli32 tool it get stalled during quite a long time and give me the following error message : GuiErrMsg: Timeout.
Q10011108 - We have the problem on Giga-byte GA-880GA M/B using ARC-1220 /w Backup Battery Unit. It reports data corrupts after a power failure on ARC-1220 /w Backup Battery Unit
Q10021108 - I recently purchased an ARC-1880ix-24 card. I have read in several places on your website that there is a Disk Stress Test that can be run from the SAP utility. Apparently it is a hidden option. How do I access DST and why is it hidden?
Q10031108 – Is it at all possible to have smartctl support for your newer SAS RAID controllers (like you have for the SATA models)?
Q10041108 - If we configure a RAID card (Say ARC-1880 series) with a certain setting, are we able to export the setting and reload back to a new card in the event if the card fails?
Q10051108 - I tried to build a raidset over 4xHUA723020ALA640 in the controller bios I saw a new option called "raid set mode". I was able to set "128 volumes" or "16 volumes". What is this option about?
Q10061108 - Is Areca EXSi driver not compatible with newly 5.0 released?
Q10011110 - I have a 1880ix connected to 7 Crucial M4 128GB SSD’s (0009 firmware) and I am having issues getting the system to boot normally. I use ARC1880ix-12 and crucial m4 512GB m4's firmware is 0001 or 0002 → OK and 0009 → canot boot.
Q10021110 - Our customer intends to use Supermicro 24 bays storage, it's important to boot from USB flash drive together with 24 units of hard disks from ARC-1680ix-24. I tested to attach any 8 channels for booting from USB flash drive without problem, but if I attach any 12 channels the MB fail to boot from USB flash drive.
Q10031110 - Do you test any of those Intel 320 Series SSD drives Areca controllers?
Q10041110 - I am now testing the compatibility issue of the existing driver for ARC-1880LP on "Mac OS X 10.7 Developer Preview Build 4 (Beta version)". I found the existing driver "V.1.33....." will not run on it.
Q10011111- Is Seagate ST3500414SS SAS2 drives compatible with ARC-1880i controller? I got many time outs and the kernel tries to reset the bus. “executing bus reset eh…”.
Q10021111- ARC-1880LP and tried to initialize a RAID with HUS723030ALS640 disks, but the system is stopping at exactly 26,6 % of initialization.
Q10031111- Are RAID controllers available from Areca that are UEFI-compliant?
Q10041111- There is not the same as before for Mac LION 10.7.2 when the user only needed to click on MRAID and the GUI would open.
Q10051111- Is there any way to load the Arc-1880 driver module from a Debian 6 boot media.
Q10061111- I have installed Solaris 10 05/08 on a raid 5 system installed fine and disks recognized running smoothly. However, in my system log files get the messages: Nov 24 14:15:28 soip10 arcmsr: [ID 809499 kern.notice] CCB state every 90 seconds.
Q10071111- Can Gigabyte main board with hyper EFI Bios support Windows 7 64 Bit on a GBT partition which is on a ARC-1680IX-24 Volume.
Q10011112 - Under VMWare ESXi 5.0, Areca Intel IOP series RAID controllers work correct on SuperMicro X9SCA-F BIOS Version: 1.1a. But it can not work with LSI ROC controller.
Q10021112- ARC-1882 as a bootable device will hang on the “Verifying DMI Pool” page of motherboard bios initialization. No-boot device is just fine.
Q10031112 - A customer complains the ARC-1680 performance on my NAS is too slow over 10G NIC. It was 700MB+/sec benchmarked it over webex.
Q10041112 - We have had a problem with our server, and found an entry in the Areca Event Log about "Power On With Battery Backup".
Q10051112 - Build a raidset over the controller bios. There is a new option called "raid set mode". I was able to set "128 volumes" or "16 volumes".
Q10061112 - With ARC-1880LP (1.49 2011-10-28), the RAID1 init for two Intel SSD 510 120GB, SSDSC2MH120A2K5 SSDs take 3:25h.
Q10071112 - RAID volume over 2TB capacity cannot be recognized after we install the RAID driver during XP installation.
Q10081112 - I install Microsoft Windows 7 in GPT mode with Areca ARC-1882i RAID volume on Asus P8Z68-V Pro, and I cannot boot into Microsoft Windows 7.