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2015 to 2017: Q10151501 - ARC-1224-8i RAID controller with Supermicro X10DRG-Q in slots 9 (PCH slot) under Win7
Answer: This motherboard supports the latest Thunderbolt technology. The PCH SLOT9 is PCI-Exp. 2.0 x4 in x8 slot with TBT support (from Intel PCH). Intel does allow user to boot devices ...
2015 to 2017: Q10041503 - When we use an Intel mainboard S2400SC with Xeon V1 processor the ARC-1882
Answer: The S2400SC BIOS option “Processor PCIe Link Speed” will not be visible if the platform employs the Intel V1 families CPU, and the BIOS will limit the ...
2011 to 2015: Q80011504 - Areca ARC-5028T2 can not detect on HP Z820 Thunderbolt port.
Answer: Please follow the following step to install Thunderbolt adapter on HP Z820. 1. Ensure PCA jumpers are set as: Force FP-> left 2 pins, SLP S5-> left 2 pins and SLP ...
2014: Q10261403 - Install an ARC-1882 in a HP Z-820 Work Station and get the following
Answer: This issue can be solved by disabling the 'pcie gen 3.0 support' setting in system configuration page. ...
2014: Q10021410 - I am getting a lot of smart ID 199 CRC_Error_Count for drive in
Answer: The default signal strength of this port may be not good enough for this SSD. You can adjust the signal strength of this specific port through ...
2014: Q10041410 - ARC-1882ix-12 can not recognize in Windows 2008R2 device manager when put into Asus
Answer: This is a compatible issue with LSI ROC and Asus P8P67 WS. Controllers can work on PCIX16-1/2 slot, but PCIX16-3/4 slot only does not recognize ...
2010 to 2015: Q10041410 - ARC-1882ix-12 can not recognize in Windows 2008R2 device manager when put into Asus
Answer: This is a compatible issue with LSI ROC and Asus P8P67 WS. Controllers can work on PCIX16-1/2 slot, but PCIX16-3/4 slot only does not recognize on cold boot, works perfect warm boot. ...
2012 to 2013: Q10041301 - I have gotten the following event message on the ARC-1680ix controller. > 2012-04-20 03:11:20
Answer: The Time Out Error HDD will cause the SAS PHY loss and link again if our firmware sends the reset command to the HDD. It ...
2012 to 2013: Q10031303 - ARC-1880ix-16 has a mistake in controller firmware, LED control command did not been
Answer: This issue had been solved by expander firmware update. Please download the latest expander firmware to solve the empty LED control issue. ftp://ftp.areca.com.tw/RaidCards/BIOS_Firmware/ ...
2012 to 2013: Q10031309 - ARC-1221 has a drive that I can't identify, my identify drive cable is
Answer: You can follow these procedures below to identify drives. 1. power off system and remove all connected drives. 2. power on system and login the raid card ...

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